Patient Responsibilities

  1. Inform the therapist of all health/medical issues and medications as these may dictate your treatment options. Certain types of therapies may be contraindicated or may require special monitoring if some medical conditions exist. Health/medical issues of significance may include but are not restricted to the following: cardiac conditions, malignancies, pregnancy, diabetes, high blood pressure, previous surgeries, and implanted devices. While under the care of the therapist, ANY CHANGES in your health/medical status or medications MUST be reported to your therapist.
  2. Know what your physical therapy benefit is and which services your insurance covers as you are ultimately responsible for the payment of your treatment. You must review your handbook or call member services to receive a detailed explanation of your coverage. We can provide you with a list of questions to ask to clarify your responsibility and financial obligation.
  3. Provide referrals/authorizations when applicable within 48 hours.
  4. Provide physician’s orders for physical therapy if required. If the orders are not presented at your initial visit, they must be provided within 48 hours of your evaluation or you may be responsible for the cost of treatment.
  5. Remit co-payments at the time of services. We accept cash or checks as form of payment. We can provide the necessary receipts to submit to your HSA (health spending account), FSA (flexible spending account) or HRA (health reimbursement account) for reimbursement.
  6. Remit payment at the time of services for any non-covered services or supplies that you have agreed to upon consultation with your physical therapist. This includes self-pay visits and those visits exceeding your insurance coverage.
  7. Remit payment for any billed services immediately upon receipt.
  8. Immediately notify the front office of any changes to your health insurance coverage. Any charges incurred as a result of failure to notify us of changes will be your financial responsibility.